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INFORMATION

1. 상품설명: 영화 "CONTACT(콘택트)" 에서 영감을 받아 디자인 한 우주시리즈. 하울라이트(howlite)에 회색 마블이 들어간 원석을 세팅하였고,
옆부분 프리카 심볼각인으로 브랜드 아이덴티티가 묻어난 유니크한 원석반지입니다.

*해당 호수를 배송메모란에 기재해주세요.

2. 착용 시 주의 사항: 

 - 파손주의 

 - 물과 땀 즉, 수분을 멀리하여 케이스 보관을 권장합니다. 

 - 개인마다 변색이 있을 수 있습니다. 

 - 상온 보관시 변질 우려가 있으니 그럴 경우 천에 치약을 묻혀 문지르듯 닦아주거나 폴리싱천으로 닦아주면 깨끗해집니다. 

 - 핸드메이드제품,  925실버를 제외한 일부 상품은 알러지 반응을 위한 무니켈도금이 되어있으나 알러지가 심한 분은 신중히 구매해주세요.

 

 ㅁ공통정보 : 예시
 

 1. 배송가능일자 : 주문일 기준 3~10일이내 (주문제작상품)

 

 2. 교환/반품 절차 : 

 - 반드시 고객센터로 접수를 먼저 해주셔야 합니다. (T. 070-8811-6680 / PM 1:30- PM 6:30) 

 - 이후 씨제이대한통운 ARS접수신청을 해주세요.(타 택배 이용시 비용 추가발생 가능)

 - 왕복 배송비 5천원 동봉 후 착불로 보내주세요.

 - 제품 하자로 인한 교환/반품은 제품 수령일로부터 24시간 이내에만 가능합니다.

 3.교환/반품이 불가능한 경우

 - 악세사리는 소모품이므로 단순 변심에 의한 교환/반품은 불가능합니다.

 - 주문제작(이니셜 각인 등) 상품의 경우

 - 상품 및 포장품의 훼손, 특별구성품 누락, 상품택 제거시

 - 고의로 인한 파손의 경우

 4.출고/회수지 주소 : 강남구 신사동 545-2번지 1층 Frica

 5.품질 보증 

 - 구매 후 3개월 A/S보장(자재소진시 불가능하며, 추가비용 발생가능)

 - A/S 가능여부는 유선상담 바랍니다. (T. 070-8811-6680 / H. 010-3101-9936 (PM 1:30- PM 6:30) ) 

 - A/S 기간과 가능여부, 추가비용은 제품과 파손 정도에 따라 달라질수 있으며 최대 1~2주 기간 소요될수 있습니다.

 - A/S 받으실 제품을 보내주시는 경우 왕복 배송비(5000원과) 정품박스 포장비용(2000원)을 동봉하여 보내주셔야 합니다.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 3 - 10 days
• Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Product Inquiry

사이트및 매장관련 문의010-7643-1121 * 모든제품은 커스텀 입니다. 1:1 제작된 상품이기 때문에 환불이 되질않으니. 신중히 구매 부탁드립니다.